Privacy Policy & Data Protection
At HKDesk Automation Pvt. Ltd., we are committed to upholding the highest standards of data security, privacy, and system integrity across all our weighbridge software products, unmanned automation solutions, .NET SCADA applications, and enterprise web services.
1. Overview & Scope
This Privacy Policy explains how HKDesk Automation Pvt. Ltd. ("HKDesk", "we", "us", or "our"), headquartered in Ahmedabad, Gujarat, India, collects, processes, stores, and protects personal data and industrial operational telemetry when you visit our website (hkdesk.com), request product demonstrations, purchase software licenses, or deploy our desktop, client-server, ANPR, RFID, or SCADA automation software.
By using our software products, downloading demo packages, or interacting with our services, you consent to the data practices described in this policy.
2. Information We Collect
A. Personal & Business Contact Information
When you fill out forms on our website, submit demo requests, or contact our sales and support teams, we collect:
- Full Name & Job Title
- Corporate Email & Mobile Number
- Company Name & Plant Address
- Weighbridge & Hardware Specifications
B. Technical & License Authentication Data
To prevent software piracy, validate dongle/machine locks, and ensure software licensing compliance, our desktop applications collect hardware identifiers including motherboard serial number, CPU ID, MAC address, hard disk serial, and OS version.
3. Weighbridge & Hardware Telemetry Data
During operational deployment of Unmanned Weighbridges, CCTV ANPR, and Vision OCR Automation Systems, our installed software processes localized sensor streams:
- Vehicle Registration Numbers (ANPR OCR readings)
- CCTV snapshots captured at gross and tare weighing events
- RFID Card/Tag UID numbers and driver authorization timestamps
- Weighbridge gross, tare, net weight indicator values & zero-tracking logs
- Barrier gate status, traffic light state, and positioning sensor trigger logs
Note: All weighing operational data is stored locally on the client's on-premise database (SQL Server, MySQL, or MS Access) unless cloud database sync is explicitly configured by the client. HKDesk does not access or store your operational weighing tickets unless requested for remote support troubleshooting.
4. How We Use Information
We utilize collected information solely for legitimate enterprise and technical operational purposes:
- •Product Delivery & Licensing: Generating license keys, dongle bindings, and verifying software activations.
- •Customer Support & AMC: Providing remote assistance (via AnyDesk, TeamViewer, or screen-share), patch updates, and bug fixes under Annual Maintenance Contracts.
- •System Communications: Sending critical software safety notices, firmware updates, invoice/renewal alerts, and responding to inquiries.
- •Legal & Anti-Fraud Compliance: Protecting intellectual property rights and ensuring compliance with the Digital Personal Data Protection (DPDP) Act 2023 of India.
5. Storage, Security & Encryption
HKDesk implements enterprise-grade security protocols to protect client information against unauthorized access, loss, or alteration:
6. Third-Party & Hardware Integrations
HKDesk never sells, rents, or trades your personal or company data to third parties. Data exchange occurs only in the following scenarios:
- ERP Connectors: Direct API integration with customer ERP systems (SAP, Tally Prime, Oracle, Custom Web APIs) strictly configured by client IT admins.
- Hardware APIs: Communication with weighing indicators (HBM, Mettler Toledo, Avery, Essae), IP CCTV cameras, and Siemens/Schneider PLCs.
- Legal Requirements: Compliance with valid court orders, subpoenas, or statutory regulatory demands under Indian law.
7. Your Rights & Choices
Under applicable Indian data protection laws (including DPDP Act 2023), you possess the right to:
- ✓ Access & Rectification: Request copies of personal contact information we hold or correct inaccuracies.
- ✓ Data Erasure: Request deletion of contact information from our CRM (subject to statutory financial retaining rules).
- ✓ Opt-out: Unsubscribe from non-essential promotional announcements at any time.
8. Data Protection Contact
For any questions regarding this Privacy Policy, data handling, or exercising your privacy rights, please reach out to our Data Privacy Officer: